If products are created to order, how long will it take for my goods to be shipped?

Goods ship within 2-3 business days after your order is placed. This is comparable with - and often better than - shipping for standard items ordered online. 

If I have a problem or a question, can I get help from a human?

Absolutely! As a small business, we take the time to respond to our customers directly. Please drop us a line via the 'contact us' page.

Where do your goods ship from?

All items are prepared by companies located in Australia and ship from Australia. Depending on availability, orders may arrive in several shipments.

I don't live in Australia, can I order your products?

Unfortunately, no. At the present time, goods can only be purchased and shipped within Australia. 

What if I need to return something?

Ordering items online can be tricky, so all goods can be returned for a refund or exchange within 30 days of purchase. Please send a message via the 'Contact Us' page to request a return or exchange. Shipping fees cannot be refunded.

If your item is faulty or not as ordered, please send a message via the 'Contact Us' page clearly describing the problem. 

Where is my welcome reward code?

If you join the Sunrise Sand community via the pop-up, after you submit your email, you will receive a pop-up message with the sign-up code. Go to your emails to confirm your subscription, then you will be able to use the code to get your discount. 

If you join our community through the website, you will receive an email with the reward code.

How do I pick the right size?

There is a size chart on every product page. These charts show the dimensions of the garment. Compare these with your body measurements to find the right fit. Select a small size for a tighter fit or a larger size if you like a baggy fit. T-shirts are true to size, so select your usual size for a comparable fit. 

How are your items sustainable and ethical?

We carefully source products from manufacturers with clear sustainability and ethics policies. Sustainability is part of the whole supply chain. 

The cotton used is sustainably farmed. Where polyester or nylon are used, these materials include a recycled component. 

The suppliers we select have clear criteria for their manufacturing, including adhering to quality, environmental impact and social performance standards. 

Items are shipped in recycled materials.